![]() Gary explained their position on this matter, but genuinely wanted to help us and had already started to liaise with Ultraframe. Just a few hours later, it became apparent that he had already taken action and escalated this, as Gary Oakes, the Sales Director at the Head Office in Leyland contacted us. He asked for more information to be sent to him and he would look into whether they could help. He listened attentively and was very empathetic. Paul Kelly, the Senior Design Consultant explained, understandably, that they didn’t do repair jobs, because they give a 20 year guarantee with their designs and constructions. We decided to visit the Warrington showroom one afternoon in the middle of January 2023. During the process, we found out that Clearview Home Improvements, a local company, were a genuine, approved installer for Ultraframe. Nevertheless, Ultraframe had given them a solution for fixing the conservatory. Furthermore, in December 2022, we discovered via Ultraframe that the Ultra Installer accreditation had been terminated with BellaVista in October 2021. During this process, it became apparent that BellaVista had not fitted a strong enough eaves beam to support the size of the sliding doors. However, promised timescales for resolutions were not met further leaks were not addressed no assistance was given to make the conservatory watertight calls, texts and emails were not answered and we therefore commenced communication directly with Ultraframe. We were assured that this would be fixed. It had become apparent that the roof was dipping and the gutter was leaking in the middle. ![]() When the plasterer and electricians came in the middle of July, we could no longer close the doors and there was a 55cm gap. The sliding doors were stiff and did not close properly at the bottom. After months of delays, various excuses, poor communication and inconvenience, we finally had the windows, doors and roof fitted by the end June 2022. They then contacted us at the beginning of January 2022 to say that they were going to commence taking down the old conservatory. We signed the proposal agreement with BellaVista in November 2021, because the website stated that they had the Approved Ultraframe Installer accreditation and the proposal also stated that they were the only Ultraframe Installer in Greater Manchester. Our experiences with the two companies have been worlds apart, which we have put into context below. We are so grateful to Clearview Home Improvements for their excellent, caring professionalism in resolving a major issue with our conservatory that had been designed and constructed by another company (BellaVista Glazed Extensions). As soon as planning permission is granted, we will sign on the dotted line and look forward to seeing the result! Thanks His eye for detail saved a real potential issue from occurring. A big thanks to Clearview and Adam H for their advice to date in window selection and planning approval. ![]() Thankfully Adam was right, the property was now listed under a Conservation Area and required special permission to proceed with new windows. He suggested we seek advice from the local authorities before proceeding. Before agreeing to the purchase of the windows, Adam was concerned that the property might be located in a heritage location. ![]() I contacted Clearview, and Adam Howard helpfully advised us in person on the options available and how they would look. For many years we had struggled with the old single-glazed wooden windows awaiting the opportunity to replace them with a high-end modern replacement that wouldn’t compromise the property's architectural features. I approached Clearview on behalf of my mother, who owns a very old property in Penwortham.
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